Frequently Asked Questions

Do your website prices include VAT?

No. All prices listed on our website exclude any applicable VAT charge.

What is the applicable VAT rate?

A VAT of 14% will be added to the total amount collected for products delivered to end users in the Egyptian market.

What are the payment options available?

Our standard payment options are bank transfer/deposit/cheques. Also we accept cash on delivery and Paypal payments only for orders less than EGP 50,000.

What currencies do you accept?

We accept payments in the following currencies: Egyptian Pounds, US Dollars and Euros.

I am an International Customer, can I purchase from you?

Yes. Please note there is a $999 minimum on International Orders.

What countries do you ship to?

In addition to our presence in local markets of Egypt and United Arab Emirates, we ship to Saudi Arabia, Kuwait, Kenya, Nigeria and South Africa.